Cancellation & Refund Policy
How do I cancel an order on REAL WHEY.in?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by calling us on our customer care number in working hours.
Orders received during "SALE OFFERS" are not cancellable or replaceable. No changes can be made to orders received during "Sale Offers"
For outright cancellations by you:
- If you cancel your order before your product has been shipped, we will fully refund your amount without any deduction. Cancellation is not possible after the parcel has been dispatched already.
Order received during "Sale Offers “ are not refundable
If the cancellation is after your product has been shipped:
- If you have received the product, it will be eligible for replacement, only in cases where the product is still not opened and is intact in its original packing. Order return request will only be accepted within first 5 days from receiving of the parcel. After that, product is not eligible for return.
You will have to send the parcel back to us by any courier on your own expenses (we do not arrange reverse pickup) with proper packing so that it reaches our warehouse safely. Once parcel is received back, it will be inspected whether it is used or not and if it is not used, we will refund your payment after deducting 7% of invoice value as payment gateway charges and original courier charges (@Rs.125/kg) which have been spent in sending the parcel to you.
Refunds will be made in the same form that the payment is received within 4-5 working days from the date of cancellation of order.
Incase your payment is deducted from your bank account/card and your order status is "Failed", kindly contact us on 7011540375 or write to us on: firstname.lastname@example.org with Transaction ID (which you will get by sms incase of a successful payment) and we will resolve the issue as soon as possible.
Please make sure that you provide us correct and complete address & phone number.
Incase your address is not complete or phone number is not correct, there will be delay in getting your order delivered. If a parcel returns to us due to wrong address or incomplete/incorrect phone number, we will have to cancel your order and levy a cancellation charge of 7% of invoice for payment gateway charges and Rs.200-400 deduction from invoice amount depending on the weight of the order as courier charges.
- REAL WHEY reserves the right to refuse service or cancel orders at its sole discretion.